how do i return my at&t phone
By visiting an ATT store. If you bought a phone or received a discount on your plan that requires a trade-in online or over the phone well ship a return kit to you.
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I didnt return my old phone just for just to be nice.
. You will need your receipt. Reducing your cell phone bill can be tricky. Pack up the equipment youre sending back to us.
Following those instructions should allow you to clear nearly all the data in your phones memory. Well send you a prepaid return label to ship your device back. Our prepaid return label has that covered.
Include a copy of the invoice with your return and keep a copy for your records. It is just that my phone is not on their white list. Mail your device via USPS.
Via phone at 8002882020. If we include a prepaid label in your new equipments box. Return through the mail.
Be in like-new condition with no physical or water damage. ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT. With ATT you can exchange your iPhone within 30 days of purchase.
Put your old phone in the box and put on the prepaid label on the front. If you need to reorder a return kit go here to make a request. You have 14 days to return your iPhone.
I want my CREDIT. Over the phone from AT. If youre returning your equipment by mail or canceling your service call the number provided on your invoice.
Dont worry about a shipping address. Send your old phone back to ATT within 10 days using the provided shipping. When I call ATT Customer Service they have no idea what Im talking about.
Usually the biggest obstacle is your contract. ET will be shipped and in most cases delivered the next day. It goes to the wrong place.
Ask Your Own Cell Phones Question. Not long ago my phone is shut down. Pack your device and everything that was included in the original manufacturers packaging.
Take out the card and do not turn it in when you turn in the phone. And when I called ATT the customer service said my phone is 3G dependent and can no longer work when 3G goes away which I later found out that it is not true. Labels usually arrive in your email within 24 hours.
Virgin Islands cannot be shipped for next-day delivery. Attach the prepaid shipping label to the return kit. If youre trading in your original phone you may be able to print the RMA label online through your MyT-Mobile account -- you can find some details here.
Claims may be fulfilled with new or ATT Certified Restored equipment which is previously opened andor used. You have 30 days to return your device or your service credit will not be applied. Up to 6 cash back Head into a store.
You see when you bought that shiny new iPhone 27 or Samsung Galaxy S whatever at a reduced price the cell phone company wasnt doing you a favor. If you purchased your equipment from an authorized retailer of ATT products follow the return instructions provided by the retailer. If we send you a return kit.
Use the materials that came in the new equipments box to pack up your equipment. To begin this return process contact us. If youre completing an exchange and you need to return the original phone then the label is on the box that we ship the replacement out in -- you should see a red line with arrows that shows you where to peel off.
And you may have to pay a restocking fee of 50. Refunds are applied using the. Trade in your device.
DO NOT send your trade-in with the new phone packaging. Deliveries to Alaska Hawaii Puerto Rico and US. In case you dont receive it within 60 days you should contact Customer Support.
If you dont know how to do that check ATT online support for steps to complete. Up to 25 cash back I must return my old phone and ATT told me to delete everything before returning it. If you are returning a device through our buyback program.
Heres how the seller may respond. And after a long call they sent me a free replacement phone they offer. You can return or exchange your device during the return and exchange period if you purchased it.
You will receive return postage for your old phone in the package with your replacement. THIS IS SO FRUSTERATING. I was counting on that money to pay for my ATT bill.
For help call the number provided on your invoice. If youre a T-Mobile for Business customer request a call instead. Not returning your device voids the ATT Trade-In Offer.
This return policy may not reflect the policies of ATT authorized retailers. Make a copy of the USPS prepaid label tracking number. Tear off the bottom receipt tab from the prepaid shipping label.
Take Home Trade Later Program - You have 30 days to return the device to the nearest USPS. The seller will also pay for return shipping. All four major carriersATT Verizon Sprint and T-Mobilehave similar return policies.
The equipment back to ATT or take it to any ATT company-owned retail store. As for canceled accounts once they are terminated ATT takes about 45 days to process your refund. Reorder your shipping supplies.
From a corporate-owned AT. Carrier iPhone Return Policy. If the returned item is used damaged missing parts or is damaged during return shipping because.
Accept your return request and offer a full refund Youll return the item in the same condition in which it was received and the seller issues you a full refund including the original shipping cost. If the phone or device you purchased does not meet your expectations return it by mail within 14 days from the date the equipment was shipped. Have the manufacturers original packaging.
Claims fulfilled with a replacement device and approved by 6 pm. Remove the SIM or SD card. Trade-in device must be mailed to us within 14 days.
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